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Customer Service

Shipping & Delivery
You may choose between having your purchase shipped over to the postal address you are registered with (invoicing address) or to a different one (shipping address). Shipping costs will not vary, regardless of the number of items in your shopping cart or the total weight of those items. For purchases of £100 or more (taxes not included), shipping costs will be free. Please note: if your parcel ends up needing to go into 2 or more parcels with regards to weight or dimensions - you will be contacted to pay the extra shipping charges.

Standard UK delivery charge for England, Wales and Scottish Lowlands:

Less than 5 Kg: £4.5 .

More than 5 Kg: £7.5.

Standard UK delivery charge excludes Northern Ireland, Scottish Highlands & Islands and the Isle of Man. For these areas please contact us and let us know what would you like to buy. We will prepare a special parcel for you. If you live there, you are not excluded!!

Returns & Replacements
If due to any reasons the purchased product is damaged, you may return it during the 2 (two) days following the date of receipt. Returns will take place during the 1-3 working days following our receipt of the package. Only unopened products will be suitable for returning. In order to effect the exchange or return of your product, you must contact us specifying what and why you wish to return. We (Kaltur Food Ltd.) will keep the right to decide if there is right reasons for paying back. We work everyday for you to feel comfortable buying Spanish food and wine in Kalturfood.co.uk.

Payment
All you payments will be managed by Paypal, the most secure way to pay in Internet. You are able to use both your Paypal account and your credit cards to purchase your Spanish food and wine.

Viewing Orders
You will be able to track you orders by using our logistic provider web service.